Privacy Policy

The information we collect depends on how you use Votiq:

• Account data: name, email address, organisation, billing details, and authentication information.
• Usage data: workspace activity, configuration settings, support requests, and product analytics needed to operate and improve the Service.
• Website data: IP address, browser type, pages viewed, and cookies or similar technologies on our marketing site.
• End-user data (processor role): when customers embed our widget or operate a portal, we may process identifiers, feedback content, votes, and similar data submitted by their end users on the customer's instructions.

We use personal data to:

• Provide, secure, and maintain the Service.
• Process subscriptions, trials, and payments.
• Send service, billing, and security communications.
• Respond to support requests and improve product performance.
• Comply with legal obligations and enforce our terms.
• Market Votiq to business contacts where permitted, with opt-out where required.

Where GDPR or UK GDPR applies, we rely on:

• Contract: to provide the Service you request.
• Legitimate interests: to secure, improve, and promote the Service in a balanced way that respects your rights.
• Consent: where required for non-essential cookies or certain marketing.
• Legal obligation: where we must retain or disclose data to comply with law.

Our marketing site uses essential cookies and, with your consent, optional analytics and marketing cookies. When you first visit votiq.co.uk, you can accept all cookies, reject non-essential cookies, or manage your preferences in the cookie banner. You can reopen cookie settings at any time from the site footer.

The Votiq application at app.votiq.co.uk uses cookies and local storage necessary for authentication and session management. See our Cookie Policy for more detail.

We use trusted subprocessors for hosting, payments, email, analytics, and customer support. They may process personal data only on our instructions and subject to appropriate safeguards.

We may disclose data if required by law, to protect rights and safety, or in connection with a merger, acquisition, or asset sale with appropriate notice where required.

We do not sell personal data.

If personal data is transferred outside the UK or EEA, we use appropriate safeguards such as UK International Data Transfer Agreements, EU Standard Contractual Clauses, or equivalent mechanisms unless an adequacy decision applies.

When you use Votiq to collect feedback from your users, you are typically the data controller for that end-user data and we act as a processor. You are responsible for your privacy notices and lawful bases. A data processing agreement is available on request for business customers where required.

We retain personal data for as long as needed to provide the Service, meet legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and are reviewed periodically.

Depending on your location, you may have rights to access, rectify, erase, restrict, object to processing, and data portability. You may also withdraw consent where processing is consent-based and lodge a complaint with a supervisory authority.

To exercise rights, contact [email protected]. We may need to verify your identity before responding.

See our GDPR page for additional information for individuals in the UK and EEA.

We apply technical and organisational measures designed to protect personal data, including access controls and encryption in transit. No method of transmission or storage is completely secure.

The Service is not directed at children under 16, and we do not knowingly collect their personal data.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the latest version.

Privacy enquiries: [email protected]