What webhooks are for
Webhooks notify your systems when feedback is created or status changes. Use them to post to Slack, open tasks in your tracker, or sync CRM notes, without polling the API.
Setup
Add an HTTPS endpoint in workspace settings. Verify the signing secret on each request. Respond with 2xx quickly; process heavy work asynchronously.
Reliable delivery
Make handlers idempotent. Log event ids. Retry safely if your worker fails. Prefer Zapier or Make for no-code routing when you do not want to host an endpoint.
Next steps
Combine webhooks with the customer feedback API and integrations overview for a complete automation picture.