What webhooks are for
Webhooks notify your systems when feedback is created or status changes. Use them to post to Slack, open tasks in your tracker, or sync CRM notes — without polling the API.
Setup
Add an HTTPS endpoint in workspace settings. Verify the signing secret on each request. Respond with 2xx quickly; process heavy work asynchronously.
Reliable delivery
Make handlers idempotent. Log event ids. Retry safely if your worker fails. Prefer Zapier or Make for no-code routing when you do not want to host an endpoint.
Next steps
Combine webhooks with the customer feedback API and integrations overview for a complete automation picture.